If there is extensive damage to the box, refuse delivery and contact Customer Support immediately at 31. The product must not be altered in any way.ĭamaged Box or Damaged Product: If you receive damaged item(s), contact Customer Support at no later than 5 business days of receipt of your shipment to make the necessary corrections. Original condition means that there are no scratches, marks, or blemishes on the product and the security tags are still attached. Returned merchandise must be in its original condition and accompanied by the packing slip included in your order, as well as the original documentation and packaging otherwise the return will not be honored. Original shipping costs are non-refundable. Items that have been activated, previously flown, used, or show any sign of wear, may be accepted at the sole discretion of Empire Drone Company, LLC with a minimum 20% re-stocking fee.įor all returns, return shipping costs will be deducted from your refund amount. This also applies to orders that originally qualified for free shipping. Open product returns must be in brand new condition, in their original box, and must include all original packing material, blank warranty cards, manuals, documents, and all accessories. Unopened product, with manufacturer seals intact, can be returned with no questions asked. EXCEPTIONS APPLY, please see the FAQ in our returns center ( ) for a list of non-returnable products. We offer a 30-day return policy from the date of delivery on many products.
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